Refund policy

If for any reason you are not satisfied with your Mossman online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact [email protected] or call 03 9646 0059 (Mon-Fri, 9.30am to 5.30pm AEST).

• The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
• Your item(s) must be unworn and in its original condition with all tags attached.
• There are strictly no refunds for change of mind on sale items. Sale items can only be returned for change of mind to receive an online credit note.
• Due to hygiene reasons there is strictly no returns on accessories.
• A returns request must be completed online.
• Returns must be sent by post only and cannot be accepted by any other method.
• Under no circumstances can items purchased online be exchanged or returned within Mossman stores or head office.
• Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.

If you believe you have received a faulty item, please e-mail an image of the fault to [email protected] prior to requesting your return.