Policies & conditions
If for any reason you are not satisfied with your Mossman online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact firstname.lastname@example.org or call 03 9646 0059 (Mon-Fri, 9.30am to 5.30pm AEST).
- The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
- Your item(s) must be unworn and in its original condition with all tags attached.
- There are strictly no refunds for change of mind or incorrect sizing on sale items. Sale items can only be returned due to change of mind for an online credit note.
- We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or another product) in a new transaction.
- Due to hygiene reasons there is strictly no returns on accessories.
- A returns request must be completed online.
- Returns must be sent by post only and cannot be accepted by any other method. Under no circumstances can items purchased online be returned within Mossman stores or head office.
- Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment.
- If you believe you have received a faulty item, please e-mail an image of the fault to email@example.com prior to requesting your return.
- Only full priced items are eligible for a refund.
- Refunds can only be made to the original method of payment.
- Refunds to credit/debit cards may take 3-5 business days to appear in your account.
- If you made your purchase with Afterpay, we will cancel any future payments and Afterpay will refund any payments already processed.
- Full priced items purchased with a promotional discount code applied are still eligible for a refund, unless otherwise stated in the terms and conditions of the promotion.
- Orders paid for using online credit can only be refunded as online credit. Online credit notes are valid for 12 months from the date of issue.
In-store returns policy
Please note our in store returns policy is different to our online returns policy. Please keep your receipt as proof of purchase. We are happy to provide an exchange or credit note on full priced items within 14 days of purchase.
Sale items may be exchanged within 7 days of purchase. Please choose carefully, as we do not offer a refund for change of mind for incorrect purchases. Refunds will only be issued upon assessment and where required by law.
How to request a return
1. Enter your order number and email used for the order via the link below.
2. Select the item(s) you wish to exchange or return by clicking ‘Request Return’
3. Select the reason for returning and a return option, then submit your request.
4. Write your name and reference number(s) on the returns form included with your purchase.
Need a new returns form? Click the link below to print a new copy.
5. Securely pack your item(s), along with the returns form and post to:
Unit 11, 36 Sabre Drive, Port Melbourne, VIC, 3207