Online Returns

Policies & conditions

If for any reason you are not satisfied with your Mossman online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact enquiries@mossmanclothing.com.au or call 03 9646 0059 (Mon-Fri, 9.30am to 5.30pm AEST).

  • The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
  • Your item(s) must be unworn and in its original condition with all tags attached.
  • There are strictly no refunds for change of mind or incorrect sizing on sale items. Sale items can only be returned due to change of mind for an online credit note.
  • We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or another product) in a new transaction.
  • Due to hygiene reasons there is strictly no returns on accessories.
  • A returns request must be completed online.
  • Returns must be sent by post only and cannot be accepted by any other method. Under no circumstances can items purchased online be returned within Mossman stores or head office.
  • Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment
  • If you believe you have received a faulty item, please e-mail an image of the fault to enquiries@mossmanclothing.com.au prior to requesting your return.

    Refunds

    In-store returns policy

    How to request a return

    1. Enter your order number and email used for the order via the link below.

    Request a return

    2. Select the item(s) you wish to exchange or return by clicking ‘Request Return’

    3. Select the reason for returning and a return option, then submit your request.

    4. Write your name and reference number(s) on the returns form included with your purchase.

    Need a new returns form? Click the link below to print a new copy.

    Print

    5. Securely pack your item(s), along with the returns form and post to:

    Mossman Clothing

    Unit 11, 36 Sabre Drive

    Port Melbourne

    VIC, 3207