Policies & conditions
- The item(s) must be returned within 14 days of delivery. Returns after this date will not be accepted.
- Your item(s) must be unworn and in its original condition with all tags attached.
- Sale items can only be returned for an online credit - we do not offer refunds on sale items for change of mind or incorrect purchases.
- We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or another product) in a new transaction.
- Due to hygiene reasons there is strictly no returns on accessories.
- A returns request must be completed online.
- Returns must be sent by post only and cannot be accepted by any other method. Under no circumstances can items purchased online be returned within Mossman stores or head office.
- Return shipping costs are payable by the customer. Mossman are not responsible for lost parcels and we recommend obtaining a tracking number for all return parcels as proof of shipment
- If you believe you have received a faulty item, please e-mail an image of the fault to firstname.lastname@example.org prior to requesting your return.
- Only full priced items are eligible for a refund.
- Refunds can only be made to the original method of payment.
- Refunds to credit/debit cards may take 3-5 business days to appear in your account.
- If you made your purchase with Afterpay, we will cancel any future payments and Afterpay will refund any payments already processed.
- Full priced items purchased with a promotional discount code applied are still eligible for a refund, unless otherwise stated in the terms and conditions of the promotion.
- Orders paid for using online credit can only be refunded as online credit. Online credit notes are valid for 12 months from the date of issue.
In-store returns policy
Sale items may be exchanged within 7 days of purchase. Please choose carefully, as we do not offer a refund for change of mind for incorrect purchases. Refunds will only be issued upon assessment and where required by law.
How to request a return
1. Enter your order number and email used for the order via the link below.
2. Select the item(s) you wish to return by clicking ‘Request Return’
3. Select the reason for returning and a return option, then submit your request.
4. Write your name and reference number(s) on the returns form included with your purchase.
Need a new returns form? Click the link below to print a new copy.
5. Securely pack your item(s), along with the returns form and post to:
Unit 11, 36 Sabre Drive